// SUPPORT
GET IN TOUCH

Have a question about your order, access, or the indicator? We typically respond within 24 hours.

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Thanks for reaching out. We'll get back to you at your email address within 24 hours.

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ACCESS ISSUES

If you've paid but haven't received access within 30 minutes, contact us with your transaction hash (TXID) and TradingView username.

Response: within 2ā€“6 hours
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REFUND REQUESTS

Refunds are available within 3 days of purchase. Include your TXID and TradingView username. See our Refund Policy for details.

Response: within 24 hours
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TECHNICAL SUPPORT

For help setting up alerts, understanding signals, or indicator settings ā€” describe your setup and we'll walk you through it.

Response: within 24 hours

// QUICK ANSWERS

I paid but have no access yet ā–¾
Access is usually granted within 5ā€“30 minutes. If it's been over 30 minutes, contact us with your TXID and TradingView username.
I entered the wrong TradingView username ā–¾
Contact us immediately with your correct username and transaction hash. We can update it before access is granted.
How do I find my transaction hash? ā–¾
Go to your exchange (Binance/Bybit etc.) ā†’ Wallet ā†’ Withdrawal History ā†’ find your USDT withdrawal ā†’ click it to see the TXID/Hash.
How do I add the indicator on TradingView? ā–¾
After access is granted: TradingView ā†’ Indicators ā†’ Invite-only scripts ā†’ ScalpMaster Pro ā†’ Add to chart.